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12 Steps to Avoid those nasty 'phishing' Scams!

12 Steps to Avoid 'phishing' Scams!
Phishing scams have evolved from being a simple annoyance to a dangerous problem for IT departments as business users expose sensitive data when being duped by phishing scams while using corporate computer systems. Here are 12 steps that can help significantly reduce the risk of phishing scams, along with examples of both e-mail and Web browser phishing attacks.
This is now the latest threat when surfing the Web

 

RISK MANAGEMENT FEATURE

Risk Management Risk management explores strategies to assess your organization’s susceptibility to risk. Minimize adverse impacts of operational risk, market risk and credit risk on resources, earnings and cash flows through risk analysis. more on Risk  even more

Want to Make ITIL Stick?
Difficulties getting ITIL and the 'change' process to happen within your  organisation? To successfully anchor ITIL best practices, it's critical that senior IT managers and project leaders take very deliberate steps to firmly cement your new service  management attitudes and norms into the organisation's culture. Read this article for valuable tips about how to  really make ITIL stick.

Article from Pink Elephant

 Gen-i Implementing Peregrine's ServiceCenter 6

Gen-i implements Peregrine's SC6 for ITIL Service Management!

 Starting around January of this year, Gen-i Ltd began implementing Peregrine's ServiceCenter 6 - a fully ITIL compliant consolidated Service Management application software suite. This project will enable Gen-i to deliver ITIL service and this 'best practice' framework to their customer base. The CBA Consulting Group consultants (authorised Peregrine representatives in NZ) are fully engaged in assisting Gen-i with this implementation. Ultimately SC6 will be rolled out to their clients and specific customer needs and SLA's can be met using this MSP (Managed Service Provider) 'service' solution.

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Research is an Invaluable Business Tool   "Making decisions without valid data is like driving a car at night without headlights." Research enables you to see clearly where you are and what lies ahead.  Find out how CBA's Research Division can help you now!

New Appointments at CBA Consulting Group
Recent appointments have been made at CBA Consulting Group Ltd. These new consultants bring their extensive experience and IT capabilities to the range of services now offered by the Strategic IT Division. We welcome them to the CBA Consulting team and know their high level skills will be of great benefit to our IT clients and to Peregrine customers in NZ. 

CBA Consulting appointed Authorised Peregrine Partner in NZ
Signing an agreement in May last year, CBA  Consulting Group is now an Authorised  Peregrine Partner in New Zealand. CBA's  Strategic IT Division based in Auckland, has on  staff fully certified Peregrine 'ServiceCenter' and 'AssetCenter', and ITIL consultants. This  deal was further consolidated early June this   year as a result of the business level achieved.

Strategic Growth key behind CBA success
An unquestioning determination and commitment to strategic growth has helped Hamilton businesswoman Christine Bear develop a successful management consultancy.

Peregrine sees future in asset management, governance
Kate Palmer, Auckland - IDG Reseller News
Owing much of its success to the work of resellers, software company Peregrine is aiming to take advantage of the high demand for compliance solutions.

Andy Wilkinson, Peregrine vice president and general manager Asia-Pacific, says the company’s growth markets in New Zealand are in asset management and governance due to compliance requirements.

“Governance has become a huge thing and Peregrine currently occupies that market space,” he says.
 

How I Managed My People and Gained an Empire by Genghis Khan
Good news and bad news--let's start with the bad. The people you manage call you a modern-day Genghis Khan. Confirming their suspicions, you, like 16 million people in the world, may actually be related to the infamous Mongol leader (see Genghis Khan a Prolific Lover, DNA Data Implies).

The good news? Well, being like Genghis Khan in the workplace today may not be such a bad thing after all.

Organising the Help Desk?
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook, covers management and customer requirements, the right and wrong environments for outsourcing, help desk structure and potential consolidation, and customer communication with the help desk.                                                         Title: HDI Service and Support Handbook

Brought to you by CBA's Strategic IT Division.

What is Business Process Management?
The term business process management has been used in a number of varying contexts, from both a technology and a change management perspective. And the varied and large number of definitions provided by vendors, consultants, and practitioners offer little help in establishing a simple, common meaning.

But hiding behind the many descriptive (or alternately, self-serving) definitions of business process management is an important approach to work flow that many organizations are taking very seriously.

Using KPI's to Keep Performance Improving
Key Performance Indicators (KPIs) are used by organisations both to measure individual employee performance and to measure overall organisation performance.

This article covers their use for individual employees, while a future article will cover their use for overall organisation effectiveness. Get SMARTA

Sharpen your management skills with these must-read books
Increase your managing know-how and boost your leadership skills with a little power reading. These five books, all recommended by members, will help jump-start your managing efforts.