Strategic IT Consulting at CBA Consulting label forward thinking > clear direction - arrow- --
     
- What We Do:- - -

CBA Consulting's Strategic IT extols the need for best practice through disciplines like the ITIL (IT Infrastructure Library), along with comprehensive technical knowledge of infrastructure and communications requirements. The breadth of experience incorporates hardware and software knowledge of infrastructure, database, applications, including comprehensive knowledge of real corporate integration requirements. In addition our Strategic IT consultants have an excellent working knowledge of ITSM (IT Service Management) and ITAM (IT Asset Management) from Configuration Management to ‘cradle to the grave’ lifecycle management. Practical working knowledge of ITSM tools and implementation requirements complements our consultants’ skills within this specialist knowledge area. This knowledge has been extended to include non-IT specific systems offering a much more rounded approach to service and asset management within organisations.
Pic of laptop for Strategic IT consulting
The Strategic IT consultants offer tactical advice in addition to strategic services. This ensures delivery of complete solutions and recommendations, from concept to operational, giving organisations the confidence in the outcomes we deliver.

Today business requirements necessitate that IT builds distributed and highly specialised IT capabilities, often at the expense of the development of mature processes across IT. We believe that business today requires that their IT organisations begin to evolve their asset and service management practices – providing and articulating a predictable and valued level of service.

Our basic philosophy is based around People:Process:Technology (Tools). Information Technology is a continual source of powerful and new technologies, however in order to apply this technology effectively in today's organisations, one must also understand the "people" side of business — Management Consulting along with Strategic IT Consulting.

Capability: Below is a list of capabilities available from the Strategic IT consultants at CBA Consulting. Specific infrastructure is also provided at CBA Consulting’s offices to enable development and support across the product sets we get involved in developing, implementing, and supporting.
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Core Competencies:
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  • Thought Leadership to assist IT strategies.
  • Lifecycle IT Asset Management strategies.
  • Working with your Business and IT requirements.
  • Business analysis, requirement definition and reporting.
  • Service Management assessment.
  • ITIL Process mapping and alignment.
  • Service Management strategies.
  • Strategy development.
  • Programme and project management.
People, Process, Technology triangle pic
  • Process consulting.
  • Risk management.
  • Projects scoping including requirements analysis.
  • Application development and deployment using a variety of leading edge tools and methods.
  • System architecture and design.
  • Internet to business integration.
  • CRM analysis and integration.
  • Knowledge Management.
CBA Consulting's Strategic IT Consulting team members are extremely experienced individuals with exceptional collaborative, leadership, and interpersonal skills. Our technology experts and business professionals analyse, consult, research, design and implement strategies and solutions in the areas of;
  • Information Technology systems and processes.
  • Service Management - including Incident, Problem, Change, CMDB, Configuration, SLA’s, Inventory, and Service.
  • Asset Management - including Audit, Risk, Catalogue, Lease, Asset Management Plan, Software and Hardware release, Compliance, Contracts, Charge-backs, and Management Reporting.
  • ITIL - capability across the full alignment of an organisation to the ITIL processes and implementation of ‘best practice’ across IT Service Management and IT Asset Management.
  • IT Governance - including alignment of IT strategy with the Business Strategy – including framework that addresses strategic alignment, performance measurement, risk management, value delivery, and resource management.
  • Programme Management, Strategic Communications, Project Management including the establishment of a PMO and all of the processes associated.
  • HP's 'Business Technology Optimisation' suite of applications including the ‘Peregrine’ software applications of ServiceCenter® and AssetCenter® along with Connect-IT® middleware integration software.
  • Support and maintenance programmes plus Programme Management around implementations.
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Solution Partners

 
 
- - Hewlett Packard logo - Business Partner of CBA Consulting

We are a Solution Partner (DSPP) and Business Partner of Hewlett Packard specifically for the "Business Technology Optimization" product range from the HP Enterprise Management Software group. This 'Business Technology Optimization' capability at CBA Consulting includes our full understanding and technical capability of the HP software solutions of ServiceCenter® and AssetCenter® and all associated tools.
IBM business partner logo

CBA Consulting has become a Business Partner of IBM to provide assistance around Asset Management. Our Strategic IT Consulting team are able to provide the 'consulting services' around the people and processes required for 'lifecycle' AM across the business. This will lead to having a strong AM roadmap and AM strategy plan prior to the implementation of your Asset Management software solution. In addition we are able to provide strategic assistance to maximise the benefits around Tivoli Service Management implementations.

Frontrange logo
CBA Consulting Strategic IT has a strategic business partnership with Frontrage in Australia, to provide process level consulting services in support of any Frontrange toolset implementations. This capability incorporates our depth of expertise in Service Management and ITIL along with understanding the 'business processes'. Our role is to align these processes with the business in order to obtain the full functional requirements within the implemented toolset. In addition we offer full Project Leadership for the client across the implementation of a Frontrange solution to ensure alignment with the business expectations and requirements.
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In addition CBA Consulting has alliances or partnerships providing extra specialist expertise in the areas of Strategic HR, Futures Consulting, HR Profiling, Financial, and for additional Strategic IT capability. We are also able to provide 'Programme Management' overseeing a critical project and managing all resources (including implementation resources) through to completion.
- Types of Clients:- - Clients of CBA Consulting's Strategic IT Consulting Team include:
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  • A large MSP (Managed Service Provider) for Service Management consulting
  • Telco organisation (Asset Management and Service Management)
  • Tertiary organisation ( SLA and consulting)
  • Large Corporate in Transport/Hospitality (Asset Management consulting)
  • New Zealand Government through a service provider. (Implemented an asset management system capable of providing views and reporting capability of all IT assets throughout New Zealand.)
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Highly skilled ‘solutions’ teams
Highly skilled solution consulting teams

CBA Consulting has the following certifications within the consultant resources of Strategic IT including those that specifically relate to the Service and Asset Management disciplines.

  • Resources certified in ITIL including ITIL Foundation, ITIL Practitioner including specialist Change Management and Problem Management Practitioner, and ITIL Masters.
  • Certifications in implementation of HEAT
  • Certification in Remedy implementation across Incident, Problem, Change, and Asset Management.
  • Implementation Consultant Certifications in HP ServiceCenter®, Connect-IT®, and AssetCenter®.
  • Project Management PRINCE 2 certification and PMI disciplines.
  • MCSD certification, plus various certifications across SQL Database, Oracle, and industry standard platforms.

Our consultants also all have strong academic backgrounds and appropriate degree qualifications for their specific areas of work within CBA Consulting, in addition to any industry specific certifications as indicated above.

111-Certifications (specific to IT Service & Asset Management)
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How We Work? - - ---- ----
  • all our projects are professionally managed
  • outcome oriented with clearly defined deliverables
  • try to approach projects from 'outside the square'
  • focus on empowering our clients to achieve capability
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Focused
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- Link to Management Consulting team pages

Stategic IT Benefits
      
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Information: If you wish to further information about CBA Consulting's Strategic IT consulting please feel free to contact us at:-- -
Email: information@CBA Consulting- - - -- -- -- -