Performance and Skills Assessment Project |
A Human Resources and organisational change perspective
Outline
of Services Provided-
This
large Outsource Provider engaged CBA Consulting to provide assistance
to guide the development of lifecycle Asset Management processes.
This led to aiding in the implementation to the Enterprise Asset
Management Application. Integration with the Service Management
toolset and functionality was also required, along with providing
varying levels of Asset capability i.e. Gold, Silver, Bronze levels
and therefore depth of attributes.
Provided
by CBA Consulting were
the skilled HR capability covering expertise
to assist in the performance management development, and at utilising the Profiles International tools to fully assess or analyse profiles results. This is a real Strategic HR requirement and understanding of 'People' change..
Business need 
Using specific tools to enable obtaining an objective perspective of suitability to a particular role, and understanding the management needs to support specific people in their roles. |
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Assessment: A combination of providing Technical Training, Mentoring and Coaching, Review within specific roles, and real Assessment that goes beyond psychosemetric analysis by providing real evaluation of skills to requirements of a specific role.
Using the Profiles International profiling tools such as Profiles-XT or 360 Analysis look at characteristics matching to attributes or qualities needed in a role definition.
Proven toolsets that have been 'normed' to the regional characteristics for NZ and Australia, and have very strong validity having been built over time..
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Assessments Provide Your Competitive Edge: Information:
Profiles International employee assessments provide critical information to enable you to understand why your people think and behave as they do, on the job. This understanding leads to better allocation of human capital and maximizes the effectiveness of every employee. |
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Solution 
Profiles International provides a comprehensive array of employee assessment instruments used to put people in the right jobs, help managers lead, coach and motivate effectively and help all employees direct their efforts to achieve greater productivity and profitability.
Profiles International assessments provide employers with information used for hiring, promoting, succession planning, 360 degree feedback programmes, management development, training, motivating, improving customer service and other employment issues. Profiles International has a complete catalogue of state-of-the-art occupational assessments that target all phases of employment, from selection and hiring to training, self-coaching and management performance. |
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Customer Profile 
Large Outsourcing Organisation - New Zealand |
This organisation is one of
the major Outsourced Managed Services provider in
the Australasian marketplace. With a large number
of Customers ranging from SME size up to the large
Corporates their needs across Service Management and
Lifecycle Asset Management are diverse. .
In
today's marketplace Outsourced Services is an extremely
competitive market and the need to keep contracts
well priced, ensure delivery of full range of Services
contracted, meet agreed SLA metrics, and return a
profit is a must. Understanding and having all information
relating to the Assets under contract is a key element
of managing this type of business model.. |
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Customer testimonial 
"A
ciritical component to the provision of our services
across our full client base is understanding the assets
under contract. Getting the right processes with CBA
Consulting's help has enabled us to remain sharply
competitive and at the same time profitable in this
competitive space."
- , Group CIO |
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Results 
The
project successfully delivered the following objectives
and benefits to the IT Services business of this organisation:
- Aligned IT Asset
Management with the current and future needs of
the business;
- Improve quality
and visibility of IT assets across services contracted
and delivered;
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Reduced
long-term costs of IT assets and services provision;
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Increased
Customers satisfaction.
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Related reports, Whitepapers &
Links |
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| Links
relating to Profiles and Assessments |
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Link to Profiles International website in New Zealand and to information about the range of Assessment tools available. Also provided is information on the validity and normalising of these excellent profiling and job assessment tools.
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Using
CBA Consulting to assist with Performance and Skills
Assessment |
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Manage Change
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Managers need to accept the fact that
organisational
change is inevitable, and, it's pace is quickening. Basic economics
dictates that an organisation must constantly adapt or risk
failure. The introduction of new technologies, new global competitors,
new legislation, new management, new customers, new ideas, new
geopolitical shocks/crises, new investors, etc., force organisations
to change the way they do business.
Get
CBA Consulting to ensure the
'Change' aspects of any HR alignment or Organisational Change project.
"The
only constant is change. Consolidation, globalisation, outsourcing,
compliance. One
paradigm shift displaced by the next and a relentless focus on cost.
The business has little tolerance for surprises, and even less for
excuses." |
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