Lifecycle
IT Asset Management Project |
Development of IT Asset
Processes and Alignment with Toolset -
(ITAM)
Outline
of Services Provided-
This
large Outsource Provider engaged CBA Consulting to provide assistance
to guide the development of lifecycle Asset Management processes.
This led to aiding in the implementation to the Enterprise Asset
Management Application. Integration with the Service Management
toolset and functionality was also required, along with providing
varying levels of Asset capability i.e. Gold, Silver, Bronze levels
and therefore depth of attributes.
Provided
by CBA Consulting were
the skilled ITAM people, knowledge, capability, and ITIL V3 expertise
to assist in the development and implementation of lifecycle ITAM
processes and intimate knowledge of the Enterprise Service Management
solution and processes.
Business need 
Lifecycle
Asset Management was seen by the organisation as a
key element of their Outsourced services, both for
managing all the assets under their care with each
Outsourced contract, and to provide value to their
customers. |
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ITAM
as the Cornerstone to Managed Services: Managing
all of the particular attributes of identified assets
(configuration items) is fundamental to making outsourced
managed services profitable and at the same time cost-effective
for the customer. These attributes include Lease Management,
Contracts, service, Warranty, refresh, organisation
wide Problem Management, and procurement. In addition
having up-to-date views of all asset related information
within the Service Management toolset provided efficiency
to servicing, helped to meet SLAs, and overall lowered
the cost of servicing CI's. |
Managing
'Cost of Service' while delivering the highest 'Quality
of Service':
Having an up to the minute view of what IT
assets were actually under contract for each Outsourced
contract was seen as critical to managing the costs
of the service provision. At the same time ensuring
the organisation were delivering and met agreed SLA's
with a high Quality of Service. |
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Solution 
The solution involved developing
robust ITAM processes with an ITIL framework perspective.
These processes were then aligned and implemented
within the organisation's 'best of breed' Enterprise
Asset Management toolset. Access to the Asset system
was made available through a Self-Service Portal available
over the Web.
The
toolset utilises middleware to integrate to external
applications such as ITSM and ServiceDesk, Financial
Application, and Procurement Portal. Lifecycle Asset
Management provides extensive capability way beyond
that of the Asset Management within the Financial
system, however financial data remained in the Financial
database. The Oracle database was the standard platform
for all systems. |
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Customer Profile 
Large Outsourcing Organisation - New Zealand |
This organisation is one of
the major Outsourced Managed Services provider in
the Australasian marketplace. With a large number
of Customers ranging from SME size up to the large
Corporates their needs across Service Management and
Lifecycle Asset Management are diverse. .
In
today's marketplace Outsourced Services is an extremely
competitive market and the need to keep contracts
well priced, ensure delivery of full range of Services
contracted, meet agreed SLA metrics, and return a
profit is a must. Understanding and having all information
relating to the Assets under contract is a key element
of managing this type of business model.. |
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Customer testimonial 
"A
ciritical component to the provision of our services
across our full client base is understanding the assets
under contract. Getting the right processes with CBA
Consulting's help has enabled us to remain sharply
competitive and at the same time profitable in this
competitive space."
- , Group CIO |
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Results 
The
project successfully delivered the following objectives
and benefits to the IT Services business of this organisation:
- Aligned IT Asset
Management with the current and future needs of
the business;
- Improve quality
and visibility of IT assets across services contracted
and delivered;
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Reduced
long-term costs of IT assets and services provision;
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Increased
Customers satisfaction.
Key
deliverable was met of 'easy to use' ITAM processes
that improved efficiency of delivering high quality
services and access to asset information while introducing
a Continual Service Improvement overlay.
The
organisation is now able to offer a range of Asset
Services levels; Bronze, Silver, Gold. Hopefully it
also delivers greater job satisfaction to those involved
in the IT service delivery at this organisation. Customers
are now confident their Service provider is managing
their deployed assets more effectively. |
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Related reports, Whitepapers &
Links |
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| Links
relating to IT and ITIL |
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CBA Consulting's IT Consultants are fully
certified in ITIL with ITIL Practitioner, ITIL Version 3, and
ITIL Foundation qualifications.
ITIL framework logo
of BS20000 & ISO 20000 as registered by the OGC. ITIL
OGC Official site Link
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Using
CBA Consulting to assist with ITAM Process development and Maturity
Assessment |
Focus
on Outcomes -
our approach to Lifecycle
Asset Management
extends beyond just the ITIL framework, and looks at creating
a complete 'Asset'
strategy, integrated to really deliver on the business goals and
objectives. Our team keeps
a focus on the outcomes required to ensure your organisation's
delivery
of IT
services
meets or exceeds the
business expectations.
Most
importantly
we have the knowledge and expertise to know the elements of ITIL
V3 that will most appropriately apply to development of robust
and effective processes to deliver on your objectives.
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Click
on ITIL V3 chart to enlarge view
>
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Manage Change
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Managers need to accept the fact that
organisational
change is inevitable, and, it's pace is quickening. Basic economics
dictates that an organisation must constantly adapt or risk
failure. The introduction of new technologies, new global competitors,
new legislation, new management, new customers, new ideas, new
geopolitical shocks/crises, new investors, etc., force organisations
to change the way they do business.
Get
CBA Consulting to ensure the
'Change' aspects of any ITIL alignment or the implementation
of your AM toolset, processes,
or Service Management technology.
"The
only constant in IT is change. Consolidation, globalisation, outsourcing,
compliance. One
paradigm shift displaced by the next and a relentless focus on cost.
The business has little tolerance for surprises, and even less for
excuses." |
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