IT Service Management Improvement project  |
Service Management Improvement Project - Business Improvement Initiatives across this Communications Services Provider in Australia. |
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CBA Consulting was asked to provide high level Project Leadership across this project in order to maintain momentum and keep the focus on delivery given that the internal project team also had BAU (Business as Usual) expectations during the life of this project. In addition we were asked to provide the Subject Matter Expertise around Service Management and 'processes' to ensure that ITIL was adopted appropriately, and that the processes defined met the 'business objectives' as outlined. - click here to read full case study  |
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Informing Strategy with Environmental Scanning - a 'Futures' project |
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Strategic planning – as most people understand it, is really only the last part of a more comprehensive strategy development process. Before we can devise strategy we must have goals. Goals are a result of the consideration and analysis of a set of options. Options are developed out of strategic thinking. Futures techniques such as Environmental Scanning are used to inform the strategic thinking process by providing a structured framework for understanding risk; opportunity and change. - click here to read full case study |
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Organisational IT Services Review and Framework Development project  |
CBA Consulting was asked to undertake a review of the IT group of this Tertiary Institution to understand the full range of functions and services currently being delivered, Stakeholder expectations going forward, desired future state, and possible structure to support a 'services' delivery model. |
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The review needed to cover all the current Functional areas that deliver IT services to the organisation, and to consult with the wider key Stakeholders to fully understand expectations. A framework or high level structure was to be developed that would deliver on a high quality of service meeting stakeholder expectations, deliver innovation, manage projects better, and make IT services delivery more effective. - click here to read full case study |
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Foresight
and Alignment of Strategy project |
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This organisation engaged CBA Consulting consultants to assist the definition of a marketing strategy for the company, while also identifying the future scenarios and strategies that would meet their projected goals. As part of this project some futures work was undertaken looking at horizons 1, 2, and 3 out for the next 3 to 10 years. If one understands where things are actually headed, it is easier to plan the appropriate strategies needed to ensure growth and sustainability for the organisation. |
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ITIL
Maturity Assessment and Development of ITIL Processes
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This
organisation engaged CBA Consulting to provide assistance
in the development and implementation of ITIL V3 processes.
At the outset a full ITIL maturity assessment was
required to provide an understanding of the current
state of the processes and readiness to implement
the various aspects of the Version 3 framework. |
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The
next phase was to provide the organisation with skilled
resource, capability and ITIL V3 expertise to assist
the development and later implementation of ITIL V3
processes across the folowing 5 areas of the ITIL
framework. (Incident Management and Request Fulfilment,
Problem Management, Change Management, Release Management
and Service Catalogue). -
click here to read full case study |
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Strategy
Development, development of Structure and Implementation
project
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A
project to review current strategy, develop through
visioning a Desired Future State, and then to develop
a suitable structure that could deliver on this strategy.
This organisation engaged CBA Consulting to ensure
the right level of expertise to support the internal
Executive to both 'vision' and 'strategise' to create
a workable structure to support the agreed strategy.
Finally to assist with the 'execution' and implementation
of the strategy -
click here to read full case study
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Development
and Alignment of Strategy project
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As
part of a wider Data System project, this organisation
engaged CBA Consulting to assist the definition of
the business processes for the business, and to develop
the IT strategy. The IT strategy was required to fully
align with the overall organisational strategy, and
provide seamless integration of the technology deployed.
It then lead to developing the Business Case and the
included ROI (Return on Investment) and TCO (Total
Cost of Ownership) for a replacement Data System.
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Lastly
to run the RFP Assessment process, evaluation and
final selection -
click here to read full case study |
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| Research
and Environmental Scan project
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Research
forms the basis for most projects and requires asking
the right questions. Key stakeholders were interviewed,
and a survey created and actioned. It was important
to get both qualitative information as well as quantitative.
The environmental scan was needed to obtain perspectives
and information on directions for a number of similar
organisations to the client's.
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The
resulting detail was provided to inform an important
decision process for the Board having the detail and
what to take into account for any final selection.
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click here to read full case study |
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Organisational
Change project |
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As
part of a wider strategy and review project,
this organisation engaged CBA Consulting to
assist the process of change across various
directorates of the organisation. It was seen
as important to understand the structure and
roles from the key stakeholders perspective
first. All the key elements of managing change
were required as part of this project including
Communication, competencies, and assessment
of capability. -
click here to read full case study
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HR
Strategy, Structure, Assessment and Organisational
Change project |
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This
was a complex project involving a review of
the current roles and structure, making recommendations
for a new operating model, assessment of current
capabilities and competencies, and to finally
manage the 'change' process of moving to the desired
new structure. -
click here to read full case study
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Industry
Strategy Development for TPO project
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As
part of an ongoing project to provide a large
Governmental Trade Promotion Organisation with
an Industry focus in many Global regions. This
project involved analysis of the current structure,
operating models, and reporting lines, and then
to review these. Through interactive workshops
to start developing a framework that would allow
for and industry strategy and return around
the KPI's for this organisation. Each region
in fact had its own specific operating requirements. |
Later
as additional projects, CBA Consulting was invited
to re-visit these regions and review progress,
and make any necessary adjustments to improve
on the industry focus. -
click here to read full case study
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Lifecycle
Asset Management project |
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As
part of an ongoing project to provide a large
Telco organisation with an Asset Management
strategic plan, and to guide the Asset Team
to develop Asset Management methodologies and
processes and to aid the implementation of these
within their chosen Asset Management toolset.
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click here to read full case study
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