Case studies of consulting services
recently delivered by CBA Consulting to various clients both in New Zealand
and globally.
List of Case Studies-
Click
link below to see an overview of various projects undertaken by
CBA Consulting
IT
Service Management Improvement project
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Service
Management Improvement Project - Business Improvement
Initiatives across this Communications Services Provider
in Australia. |
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CBA
Consulting was asked to provide high level Project
Leadership across this project in order to maintain
momentum and keep the focus on delivery given that
the internal project team also had BAU (Business as
Usual) expectations during the life of this project.
In addition we were asked to provide the Subject Matter
Expertise around Service Management and 'processes'
to ensure that ITIL was adopted appropriately, and
that the processes defined met the 'business objectives'
as outlined. -
click here to read full case study  |
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Informing
Strategy with Environmental Scanning - a 'Futures'
project |
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Strategic
planning – as most people understand it, is really
only the last part of a more comprehensive strategy
development process. Before we can devise strategy
we must have goals. Goals are a result
of the consideration and analysis of a set of options.
Options are developed out of strategic thinking. Futures
techniques such as Environmental Scanning are used
to inform the strategic thinking process by providing
a structured framework for understanding risk;
opportunity and change.
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click here to read full case study |
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Organisational
IT Services Review and Framework Development project
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CBA
Consulting was asked to undertake a review of the
IT group of this Tertiary Institution to understand
the full range of functions and services currently
being delivered, Stakeholder expectations going forward,
desired future state, and possible structure to support
a 'services' delivery model.
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The
review needed to cover all the current Functional
areas that deliver IT services to the organisation,
and to consult with the wider key Stakeholders to
fully understand expectations. --A
framework or high level structure was to be developed
that would deliver on a high quality of service meeting
stakeholder expectations, deliver innovation, manage
projects better, and make IT services delivery more
effective. -
click here to read full case study |
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Foresight
and Alignment of Strategy project |
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This
organisation engaged CBA Consulting consultants to
assist the definition of a marketing strategy for
the company, while also identifying the future scenarios
and strategies that would meet their projected goals.
As part of this project some futures work was undertaken
looking at horizons 1, 2, and 3 out for the next 3
to 10 years. If one understands where things are actually
headed, it is easier to plan the appropriate strategies
needed to ensure growth and sustainability for the
organisation. |
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ITIL
Maturity Assessment and Development of ITIL Processes
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This
organisation engaged CBA Consulting to provide assistance
in the development and implementation of ITIL V3 processes.
At the outset a full ITIL maturity assessment was
required to provide an understanding of the current
state of the processes and readiness to implement
the various aspects of the Version 3 framework. |
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The
next phase was to provide the organisation with skilled
resource, capability and ITIL V3 expertise to assist
the development and later implementation of ITIL V3
processes across the folowing 5 areas of the ITIL
framework. (Incident Management and Request Fulfilment,
Problem Management, Change Management, Release Management
and Service Catalogue). -
click here to read full case study |
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Strategy
Development, development of Structure and Implementation
project
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A project
to review current strategy, develop through visioning
a Desired Future State, and then to develop a suitable
structure that could deliver on this strategy. This
organisation engaged CBA Consulting to ensure the
right level of expertise to support the internal Executive
to both 'vision' and 'strategise' to create a workable
structure to support the agreed strategy. Finally
to assist with 'execution' and implementation of the
strategy -
click here to read full case study
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Labour and Skills Shortages Research project |
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A strategic overview of the workforce needs in the civil infrastructure industry, highlighting the sectors that warrant further exploration.
CBA Consulting was engaged by this ITO organisation to research the labour and skill shortages in the Civil Infrastructure Industry, from a quantitative data/statistical forecasts perspective and from an industry stakeholder perspective. |
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Development and Alignment of IT Strategy project |
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As part of a wider Data System project, this organisation engaged CBA Consulting to assist the definition of the business processes for the business, and to develop the IT strategy. The IT strategy was required to fully align with the overall organisational strategy, and provide seamless integration of the technology deployed. It then lead to developing the Business Case and the included ROI (Return on Investment) and TCO (Total Cost of Ownership) for a replacement Data System. |
Lastly to run the RFP Assessment process, evaluation and final selection - click here to read full case study |
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| Research and Environmental Scan project |
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Research forms the basis for most projects and requires asking the right questions. Key stakeholders were interviewed, and a survey created and actioned. It was important to get both qualitative information as well as quantitative. The environmental scan was needed to obtain perspectives and information on directions for a number of similar organisations to the client's. |
The resulting detail was provided to inform an important decision process for the Board having the detail and what to take into account for any final selection. - click here to read full case study |
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Organisational Change project |
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As part of a wider strategy and review project, this organisation engaged CBA Consulting to assist the process of change across various directorates of the organisation. It was seen as important to understand the structure and roles from the key stakeholders perspective first. --All the key elements of managing change were required as part of this project including Communication, competencies, and assessment of capability. - click here to read full case study |
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Performance and Skills Assessment project |
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This project was to set the criteria and KPIs for measuring performance, to develop the roles and job descriptions, look at core competencies, and to do assessments of people based on a role perspective. For this project CBA Consulting utilised the Profiles-XT assessment tool to develop the role perspective, and evaluate against. - click here to read full case study |
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HR Strategy, Structure, Assessment and Organisational Change project |
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This was a complex project involving a review of the current roles and structure, making recommendations for a new operating model, assessment of current capabilities and competencies, and to finally manage the 'change' process of moving to the desired new structure. - click here to read full case study |
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Industry Strategy Development for TPO project |
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As part of an ongoing project to provide a large Governmental Trade Promotion Organisation with an Industry focus in many Global regions. This project involved analysis of the current structure, operating models, and reporting lines, and then to review these. Through interactive workshops to start developing a framework that would allow for and industry strategy and return around the KPI's for this organisation. Each region in fact had its own specific operating requirements. |
Later as additional projects, CBA Consulting was invited to re-visit these regions and review progress, and make any necessary adjustments to improve on the industry focus. - click here to read full case study |
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Development of SLA Templates and Process' project |
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The IT Group of a large transport Organisation asked CBA Consulting to help develop templates for key SLA's covering all of the complexities and variations of Services delivery to their internal Business Units. As part of this project to obtain the key stakeholder perspectives for each SLA, and to facilitate workshops to develop processes and metrics for SLAs. Needed to also incorporate all OLAs and Underpinning Contracts. - click here to read full case study |
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Lifecycle Asset Management project |
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As part of an ongoing project to provide a large Telco organisation with an Asset Management strategic plan, and to guide the Asset Team to develop Asset Management methodologies and processes and to aid the implementation of these within their chosen Asset Management toolset. - click here to read full case study |
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